Terms & Conditions

Room payment

Victory House Hotel offers both flexible and advance purchase options on room prices . When booking our advance purchase rate on our website, payment is taken on booking. If booking our flexible rate, payment card details are taken to secure your booking. Full payment will be taken on check-in. 

Amending or cancelling bookings

When booking our flexible rate, guests can cancel their reservation up to 24 hours prior to the day of arrival. Any cancellations beyond this time, the first night will be charged.

If guests wish to change the dates of their stay, this can also be done up to 24 hours prior to the day of arrival (subject to availability). If the room prices for the new day(s) requested are higher, guests will be charged for the rate increase on check-in.

When booking our advance rate, guests will be charged the full stay if they cancel at any time.

To amend or cancel your reservation, please contact our reservations team- reservations@victoryhouselondon.com

Forgotten reservation?

In the event that guests don’t arrive as planned, the full stay will be charged to the payment card given at the time of booking if the advance rate has been selected.  If the flexible rate has been booked, only the first night will be charged.

Check-in and check-out times

Check-in time is 2pm
Check-out time is 12pm

Pet Policy

We’re sorry, but we don’t allow pets at Victory House. Guide dogs and service animals are welcome.